What users think - ISO guidelines keep water flowing

Developed by ISO technical committee ISO/TC 224 for quality water supply and waste water services, ISO 24510 and its sister standards ISO 24511 and ISO 24512 are intended promote dialogue and continued improvement within the water service itself and among all its stakeholders - the owners, the regulators and the users.

The methodology works by linking the performance of the utility to its objectives, such as promoting public health, protecting the environment and providing services to its users.

With the service objectives set, the question then remains how to determine if these objectives are being met, in other words what service criteria would be applicable for this assessment to be made. The next challenge is how to measure the service provided by the utility within the criteria selected, or more specifically what numerical measures might be calculated to demonstrate that the objectives have been achieved. This is where the ISO 24510 series comes in, offering hands-on solutions to help water utilities through the process.

Article Credits: ISO org