ISO 9001 revision planning is under way. The time appears to have finally come to start another major revision of ISO 9001. But before moving forward, it’s a good idea to look back at where we’ve been. So let’s place this work in a historical perspective.

Many of the world’s factories are designed in ways detrimental or unhealthy to product quality. The typically complex and lengthy flow times multiply process variables, which can obscure and delay the discovery of defects and nonconformities. This can thwart efforts to trace the origins of problems, improve processes and make them more efficient.

It’s been said that the human body is a marvel, the greatest machine ever designed. It’s not hard to find confirmation of that statement in the other machines man has designed and built. Robotics mirror the action and capabilities of the human arm. 

Feuds, politics and turf wars waste effort and distract personnel from serving customers and generating revenue.
An organization should multiply individuals’ efforts. Personnel create goods and services, and customers transform them into revenues by purchasing them.