Would you like to guarantee a really difficult ISO 9001 audit? Perhaps create an event that will forever taint your certification efforts as a colossal exercise in stress, fear and dread? Allow us to offer of head-scratching observations that are seldom included in discussions of what not to do when trying to prove you’re capable of driving on the ISO 9001 highway.

In the service industry, change is the only constant. ISO 9001 is a vehicle to educate your management team about systems thinking, the process approach and process improvement tools and techniques. These topics require basic knowledge for manufacturing managers but pretty much a foreign language in your service industry.

Organizational progress is generally driven by the identification of goals and objectives. Strategic planning, which defines goals and objectives, is a formal process in organizations, regardless of size.

Research shows more organizations turning to enterprise quality management software to deal with quality issues
Manufacturing and industrial executives face more challenges related to product and process quality than ever before.