All organizations have a culture, what noted anthropologist E. Adamson Hoebel defined as “the integrated system of learned behavior patterns which are characteristic of the members of a society and which are not the result of biological inheritance” (Hoebel, E. A. 1972. “Anthropology: The study of man.” 4th ed. New York: McGraw-Hill).
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ISO 9001:2008 describes the requirements to establish and continually improve a quality management system (QMS), without prescribing the means to do so. At its core, ISO 9001 is a common-sense approach to managing an organization.
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ISO 9001 revision focuses on reducing risk and applying the process approach. Things we’ve come to expect in our international standards are missing in the version of ISO 9001 currently under development.
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How key management system standards are changing? During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS).
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Risk and uncertainty is what management is all about. If there were no risks, there would be no need for managers. In other words, if everything were certain and predictable, there would be nothing to manage.
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