Every organization has several customer support activities that continually take place and involve more than one operational function. Because the response times among these corporate functions can vary, the task of internally managing the functions is complex and can result in issues that must be continually addressed.

Food safety is an increasingly important public health issue. The consequences of unsafe food can be serious and ISO's food safety management standards (ISO 22000 series) help organizations identify and control food safety hazards.

Five signs quality is at risk within your organization. This year has seen tremendous lapses in quality with equally tremendous costs—whether it’s lives lost, or environmental catastrophe. How does a company that used to be a quality leader fall so dramatically, and what are the risks to consumers and employees from companies that do not have successful histories with quality improvements?

Nanoparticles, nanotubes, nanofibres? Nanotechnologies are increasingly pervading the products we buy, yet we are often unaware of their existence. In order to better inform consumers about their presence, ISO has developed a document which offers manufacturers a harmonized approach for the voluntary labelling of their nanoproducts and products incorporating nanotechnology.