Three decades ago, Joseph M. Juran coined the term "big Q" to capture a fundamental change that was occurring in the field of quality management. He labeled the narrow focus on product quality "little q" and called the new practice "big Q" because it focused on improvement of all organizational processes.

Credit crunch, financial crash, recession – whatever you choose to call it – the economic crisis that began in 2008 set in motion a troubling chain of events. In times of economic hardship, more and more people are choosing to tend their own gardens - literally.

From fake versions of the drugs Viagra and Xanax to phony designer watches and handbags, counterfeiting is rising fast and is increasingly becoming a booming underground economy. And while counterfeiters reap significant profits, millions of consumers are at risk from unsafe and ineffective products.

ISO 9001:20081 and ISO 14001:20042 are scheduled for major revisions by the end of 2015. Many of the revisions being considered are controversial. In this article we will only  examine the changes to ISO 9001, but note that changes to ISO 14001 are similar.