One of the most powerful and lasting insights into unspoken customer needs is analyzed in the following example. A seminar is offered and at noon the class, goes to a nearby restaurant for lunch.

Business Competition is an unending race with multifaceted measurements of success. One success factor is productivity: the ratio of value added—such as service rendered or products produced—versus the associated cost. This may be one of the simplest metrics to achieve, but if it’s incorrectly interpreted, it may cause the company to spiral into a failure abyss.

Process management teams play a vital role in developing accountability for cross-functional processes that traditional, silo-based organization management structures struggle to provide.

To ensure that people know exactly what to do, all activities within the organization should be system oriented. When it comes to food safety management systems (FSMS), various international standards are in practice worldwide.