Stealing the spotlight, micromanagement, using intimidation tactics to get results, and ruthless quests to nab a corner office or bonus are just a few examples of behaviors exhibited by poor leaders that can have detrimental impacts on organizations: inadequate product and service quality, low employee morale and retention, unethical behavior and more.
Instead of treating employees like servants, leaders should lead as servants. 

An important element in the quality professional’s quest for compliance and excellence is the standard operating procedure (SOP).

Corporate social responsibility (CSR) is a significant issue that continues to gain traction among all demographics. Let’s take CSR personally. If we insist on organizations being accountable for CSR, shouldn’t we all do our part as well?

Quality professionals should consider expanding their networking efforts into the business realm. Why? Our organizations expect us not only to eliminate the costs of poor quality, but also help optimize profitability.